Team Kanban Practitioner (TKP)®

Submitted by Hugo Lourenco on Mon, 12/07/2020 - 16:07
Training Type
Trainer
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Public Content
<h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 0px; color: rgb(30, 10, 60); line-height: 21px;"><span style="font-family: arial, helvetica, sans-serif;">Course Overview</span></h2><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-size: 14.9333px;">During this 8h interactive course, you will learn what the Kanban Method is, the principles and practices of the Method, and how you can build your Kanban proficiency. You will learn the basics of visualizing different types of work and associated risk. You will learn how to design and implement a Team Kanban board. You will also learn how to proceed to the next level with Kanban.</span></span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);">&nbsp;</p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px;"><span style="font-family: arial, helvetica, sans-serif;">Course Content</span></h2><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">The Team Kanban Practitioner course teaches the basics of the Kanban Method and serves as the entry-level starting point to an “alternative path to agility”.&nbsp;</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">During this class, each attendee will:</span></p><p style="margin-left: 24pt; color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Learn the Principles and Practices of the Kanban Method</span></p><p style="margin-left: 24pt; color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and implement a basic Kanban board</span></p><p style="margin-left: 24pt; color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Understand different forms of Kanban systems (incl. Proto Kanban)</span></p><p style="margin-left: 24pt; color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Learn the basics of visualizing different types of work and identifying risks associated with them</span></p><p style="margin-left: 24pt; color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience the benefit of WIP limits to improve flow</span></p><p style="margin-left: 24pt; color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Learn how to run the Kanban meetings to focus on the work and allow the team to organize around it</span></p><p style="margin-left: 24pt; color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Building a higher level of quality through the use of a Team Kanban</span></p><p style="margin-left: 24pt; color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Know that there is much more in the Kanban body of knowledge to learn</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);">&nbsp;</p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px;"><span style="font-family: arial, helvetica, sans-serif;">Learning Objectives</span></h2><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;"><strong style="font-size: 0.933333rem;">Learning Outcome 1:</strong><span style="font-size: 0.933333rem;">Explain the basics, motivation, and benefits of the Kanban Method</span></span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 1.1. - Name the elements of the Kanban Method (there are 6 General Practices, Change Principles, and Service Delivery Principles).</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 1.2. - Describe the importance of focus on customer needs, and the principle of managing work not workers (Services Principles).</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 1.3. - Explain the advantages of Kanban “Pull” systems as enabled by WIP Limits.</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 1.4. - Explain that Kanban is the humane “start with what you do now” approach, and how this relates to applying Kanban in a team (Change Principles – leadership at all levels, evolutionary change).</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 1.5. - Live by the “Start where you are” principle, eg. with the initial visualization and policies.</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 1.6. - Explain the benefits of using Kanban in teams.</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 1.7. - Understand that what they've learned is positioned on a path toward greater organizational maturity, and there's more to learn and a suggested way to get there.</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;"><strong style="font-size: 0.933333rem;">Learning Outcome 2:</strong><span style="font-size: 0.933333rem;">Apply the Kanban practices 1, 2, 3, 4, 5 in their day-to-day work, with focus on 1 and 2</span></span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 2.1. - Visualize: Read a basic Kanban board (incl. tickets) and explain how the visualisation supports the operation of the system in a team</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 2.2. - Describe and differentiate between the terms type of work and class of service</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 2.3. - Limit WIP: Describe different forms of WIP Limits (eg per-person&nbsp; (not desirable in the long run but good start), by activity)</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 2.4. - Manage flow: Measure lead time and WIP levels (in their team)</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 2.5. - Manage flow: Recall that there are simple charts (CFD, LT distribution) that can be based on data gathered easily, and they recognize them when they see it (eg based on their axes), and read them</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 2.6. - Manage flow: Express that data and charts are for the team and their work (as opposed to being a pure management tool to beat them up)</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 2.7. - Explicit Policies: Create practical agreements (basic policies / team operational agreement).</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 2.8. - Feedback Loops: Run a Kanban Meeting with a team</span></p><p style="color: rgb(0, 0, 0); font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif;">LO 2.9. - Feedback Loops: Participate in a Team Review</span></p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px;"><span style="font-family: arial, helvetica, sans-serif;">Audience</span></h2><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">This course is designed for any professional who is part of a product development or knowledge work environment and who is interesting in discovering how Kanban can help improve working environments. Kanban works across multiple functions of an organisation, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices.</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">Previous attendees to our classes have been in roles such as:</span></p><ul style="padding-top: 10px; padding-left: 2em; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); list-style-position: initial; list-style-image: initial; color: rgb(111, 114, 135);"><li style="margin: 0px; padding: 0px;"><span style="font-family: arial, helvetica, sans-serif;">Senior Management Positions (CxO)</span></li><li style="margin: 0px; padding: 5px 0px 0px;"><span style="font-family: arial, helvetica, sans-serif;">Programme and Project Managers</span></li><li style="margin: 0px; padding: 5px 0px 0px;"><span style="font-family: arial, helvetica, sans-serif;">Product Managers, Product Owners and Business Analysts</span></li><li style="margin: 0px; padding: 5px 0px 0px;"><span style="font-family: arial, helvetica, sans-serif;">Scrum Team Members</span></li><li style="margin: 0px; padding: 5px 0px 0px;"><span style="font-family: arial, helvetica, sans-serif;">Scrum Masters, Team Leads and Change Agents</span></li><li style="margin: 0px; padding: 5px 0px 0px;"><span style="font-family: arial, helvetica, sans-serif;">Product &amp; Software Developers &amp; Testers</span></li><li style="margin: 0px; padding: 5px 0px 0px;"><span style="font-family: arial, helvetica, sans-serif;">Agile Coaches &amp; Practitioners (Scrum, XP, DSDM, AgilePM, etc.)</span></li><li style="margin: 0px; padding: 5px 0px 0px;"><span style="font-family: arial, helvetica, sans-serif;">Other roles such as HR and Finance professionals</span></li></ul><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px;"><span style="font-family: arial, helvetica, sans-serif;">Pre-requisites</span></h2><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">This course does not have any pre-requisites.</span></p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px;"><span style="font-family: arial, helvetica, sans-serif;">Course Preparation</span></h2><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">You should allow some time prior to the course read the workbook that will be the preparation for your course. We'll also send you an e-book Kanban Essentials. You may also wish to familiarise yourself with what to expect from this course.</span></p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px;"><span style="font-family: arial, helvetica, sans-serif;">Certifying Bodies &amp; Exams</span></h2><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">This course is accredited by David J Anderson and Kanban University (KU). Participants will receive a TKP certificate of course completion from Kanban University as well as membership of KU.</span></p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px;"><span style="font-family: arial, helvetica, sans-serif;">What You Receive</span></h2><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">One-day of high quality instruction from one of our Accredited Kanban Trainers with over 10 years of experience coaching teams in the public and private sector<span class="redactor-invisible-space" style="padding-top: 0px;">. Also included are:</span></span></p><ul style="padding-top: 10px; padding-left: 2em; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); list-style-position: initial; list-style-image: initial; color: rgb(111, 114, 135);"><li style="margin: 0px; padding: 0px;"><span style="font-family: arial, helvetica, sans-serif;">Course materials</span></li><li style="margin: 0px; padding: 5px 0px 0px;"><span style="font-family: arial, helvetica, sans-serif;">Membership of the Kanban University (KU)</span></li><li style="margin: 0px; padding: 5px 0px 0px;"><span style="font-family: arial, helvetica, sans-serif;">Kanban University (KU) certificate of course completion</span></li></ul><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">Scrum Education Units (SEUs)<br style="padding-top: 0px;">Attendees may be eligible to apply for Scrum Educational Units (SEUs) towards their CSP (Certified Scrum Professional) through the&nbsp;<a href="https://www.scrumalliance.org/certifications/scrum-educational-units" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); cursor: pointer; background-color: transparent;" target="_blank">Scrum Alliance</a>.</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">PMI Professional Developement Units (PDUS)<br style="padding-top: 0px;">Attendees may be eligible to apply for PDUs towards their continuing education requirements with&nbsp;<a href="https://www.pmi.org/" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); cursor: pointer; background-color: transparent;" target="_blank">PMI</a></span></p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px;">&nbsp;</h2><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px;"><span style="font-family: arial, helvetica, sans-serif;">Meet The Trainer</span></h2><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-weight: 700; padding-top: 0px;"><a href="https://www.linkedin.com/in/hlourenco75/" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); cursor: pointer; background-color: transparent; padding-top: 0px;" target="_blank">Hugo Lourenço</a></span></span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-weight: 700; padding-top: 0px;"><img alt="" src="/sites/default/files/u20743/RADTAC_Hugo_092019_041.jpg" style="height: 400px; width: 267px;"></span></span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">Hugo loves teaching and consulting in Agile, Lean and DevOps, using new governance approaches and Agile practices to change the traditional business model. For the last 10 years, he has been an enthusiastic and versatile Agile Learner all over Europe, and in 2014 he founded the successful conference Scrumday Portugal, now eXperience Agile conferences (eXperience Agile &amp; DevOps, World Agility Forum and Agile Human Factors).</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">Hugo is also an Accredited Certified Trainer of DevOps Institute, Developments Agile Skills Association, Lean Kanban University, Scrum Foundations by Scrum Alliance, Project Manager by Project Management Institute, and International Business Analysis Institute, and he is also a trainer in programs such as CBAP, PMP, RMP, ACP, COBIT, ITIL, Design Thinking, Leadership, Kanban, TBR, Lego® Serious Play, SAFe, LeSS, and Scrum.</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">He was a marine in the Portuguese Navy, and his focus in adventures still holds today: he rides his motorbike, and has surfing and paddling as hobbies.</span></p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; font-family: -webkit-standard; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px;"><span style="font-family: arial, helvetica, sans-serif;">FAQ</span></h2><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-weight: 700; font-family: arial, helvetica, sans-serif; font-size: 0.933333rem;">How can I contact the organizer with any questions?</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">Use info@agile21.com</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><strong><span style="font-family: arial, helvetica, sans-serif;">Are there ID or minimum age requirements to enter the event?</span></strong></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">The course is open to anyone age 18 and up.</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-weight: 700; padding-top: 0px;">What's the refund policy?</span></span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">No refunds. If this is a concern, please contact us.</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-weight: 700; padding-top: 0px;">Can the course be postponed/cancelled?</span></span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">We reserve the right to postpone or cancel this course if there are insufficient registrations. If this is the case, you will be notified between 3 and 5 working days before the course start date. In this case, you will be offered an alternative date or a full refund. We will not be responsible for any other costs incurred.</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;"><span style="font-weight: 700; padding-top: 0px;">Are there discounts for groups?</span></span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;">Yes, if you have a group contact us for a discount.</span></p><p style="margin-bottom: 0px; font-family: -webkit-standard; font-size: 14.9333px; letter-spacing: 0.5px; caret-color: rgb(0, 0, 0); padding: 10px 0px 0px; color: rgb(111, 114, 135);"><span style="font-family: arial, helvetica, sans-serif;"><em style="padding-top: 0px;">All trademarks mentioned are the property of their respective owners.</em></span></p>
Group visibility
On
Invoice
On
Bothsign
Off
URL Path
https://workshopbutler.com/public/event/1uFLj0bl
Location
38.722252, -9.139337
Training Organization
Class is certified
Off
Student count
8
Class is finished
On
Address Country
pt
Address Province
Lisboa
Address City
Lisbon
Virtual/InPerson
Virtual
Show 2 trainers on certificate
1