KANBAN SYSTEM DESIGN – KMP1®

<p><strong><span style="color: rgb(30, 10, 60); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 17px; letter-spacing: 0.5px;">Course Overview</span></strong></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">The Kanban Systems Design - KMP1 (also known as Kanban Management Professional) lays the foundations of the Lean Kanban method teaching you the principles, practices and processes. This 2-day course (4half-days if virtual) is certified by the Kanban University and has been put together by Kanban experts and leaders including David J. Anderson and Mike Burrows.</p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px; font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; letter-spacing: 0.5px;">Course Content</h2><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">The course follows the official KU Certified Kanban syllabus. During the two days (four-half days if virtual) you will have ample opportunities to discuss and experience the following topics:</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">Experience Kanban</span></p><ul style="padding-top: 10px; padding-left: 2em; list-style-position: initial; list-style-image: initial; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><li style="margin: 0px; padding: 0px;">Full simulation using the getKanban game</li></ul><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">Definition of Kanban</span></p><ul style="padding-top: 10px; padding-left: 2em; list-style-position: initial; list-style-image: initial; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><li style="margin: 0px; padding: 0px;">Foundational Principles</li><li style="margin: 0px; padding: 5px 0px 0px;">Core Practices</li><li style="margin: 0px; padding: 5px 0px 0px;">The Kanban Lens</li><li style="margin: 0px; padding: 5px 0px 0px;">The Kanban Values</li></ul><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">Understanding Kanban</span></p><ul style="padding-top: 10px; padding-left: 2em; list-style-position: initial; list-style-image: initial; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><li style="margin: 0px; padding: 0px;">Visualisation</li><li style="margin: 0px; padding: 5px 0px 0px;">Pull-Based Systems</li><li style="margin: 0px; padding: 5px 0px 0px;">Commitment in Kanban</li><li style="margin: 0px; padding: 5px 0px 0px;">Replenishment and Planning</li><li style="margin: 0px; padding: 5px 0px 0px;">Delivery of Products</li><li style="margin: 0px; padding: 5px 0px 0px;">Lead and End-to-End Cycle Times</li><li style="margin: 0px; padding: 5px 0px 0px;">Little’s Law</li><li style="margin: 0px; padding: 5px 0px 0px;">Cumulative Flow Diagrams</li><li style="margin: 0px; padding: 5px 0px 0px;">Flow Efficiency</li><li style="margin: 0px; padding: 5px 0px 0px;">Metrics in Kanban Systems</li></ul><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">Implementing Kanban</span></p><ul style="padding-top: 10px; padding-left: 2em; list-style-position: initial; list-style-image: initial; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><li style="margin: 0px; padding: 0px;">STATIK - Systems Thinking Approach to Implementing Kanban</li><li style="margin: 0px; padding: 5px 0px 0px;">Understanding Sources of Variability</li><li style="margin: 0px; padding: 5px 0px 0px;">Identifying Opportunities to Improve</li><li style="margin: 0px; padding: 5px 0px 0px;">Analysing Demand and Capability</li><li style="margin: 0px; padding: 5px 0px 0px;">Modelling Workflow</li><li style="margin: 0px; padding: 5px 0px 0px;">Designing a Kanban System</li><li style="margin: 0px; padding: 5px 0px 0px;">Work Item Types</li><li style="margin: 0px; padding: 5px 0px 0px;">Classes of Service</li></ul><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">Kanban Board Design</span></p><ul style="padding-top: 10px; padding-left: 2em; list-style-position: initial; list-style-image: initial; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><li style="margin: 0px; padding: 0px;">Designing Kanban Ticket</li><li style="margin: 0px; padding: 5px 0px 0px;">Examples of Visual Kanban Boards</li></ul><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px; font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; letter-spacing: 0.5px;">Audience</h2><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">Kanban works across multiple functions of an organisation, from senior members of staff looking to adopt Lean Management to members of delivery teams willing to improve their working practices. Previous KMP1 attendees have been in roles such as:</p><ul style="padding-top: 10px; padding-left: 2em; list-style-position: initial; list-style-image: initial; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><li style="margin: 0px; padding: 0px;">Senior Managers</li><li style="margin: 0px; padding: 5px 0px 0px;">Programme and Project Managers</li><li style="margin: 0px; padding: 5px 0px 0px;">Product Managers, Product Owners and Business Analysts</li><li style="margin: 0px; padding: 5px 0px 0px;">Scrum Masters, Team Leads and Change Agents</li><li style="margin: 0px; padding: 5px 0px 0px;">Product &amp; Software Developers &amp; Testers</li><li style="margin: 0px; padding: 5px 0px 0px;">Agile Coaches &amp; Practitioners (Scrum, XP, DSDM, AgilePM, etc.)</li><li style="margin: 0px; padding: 5px 0px 0px;">Other roles such as HR and Finance professionals</li></ul><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px; font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; letter-spacing: 0.5px;">Pre-requisites</h2><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">This course does not have any pre-requisites.</p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px; font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; letter-spacing: 0.5px;">Course Preparation</h2><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">You should allow some time prior to the course to complete the questionnaire that will be sent to you, this helps us gain a better understanding of your learning outcomes. We'll also send you an e-book Kanban Essentials. You may also wish to familiarise yourself with what to expect however this is not essential pre-reading.</p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px; font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; letter-spacing: 0.5px;">Certifying Bodies &amp; Exams</h2><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">This course is accredited by David J Anderson and Lean-Kanban University (LKU).&nbsp;Participants will receive a KMP1 certificate of course completion from Lean Kanban University as well as membership of LKU.</p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px; font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; letter-spacing: 0.5px;">What You Receive</h2><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">Two days of high quality instruction from one of our Kanban trainers with over 10 years of experience coaching teams in the public and private sector<span class="redactor-invisible-space" style="padding-top: 0px;">. Also included are:</span></p><ul style="padding-top: 10px; padding-left: 2em; list-style-position: initial; list-style-image: initial; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><li style="margin: 0px; padding: 0px;">Course materials</li><li style="margin: 0px; padding: 5px 0px 0px;">Membership of the Kanban University (KU)</li><li style="margin: 0px; padding: 5px 0px 0px;">Kanban University (KU) certificate of course completion</li><li style="margin: 0px; padding: 5px 0px 0px;">e-book</li><li style="margin: 0px; padding: 5px 0px 0px;">Refreshments before and during the course are provided, including lunch.</li><li style="margin: 0px; padding: 5px 0px 0px;">Radtac Community membership including face-to-face and virtual networking and knowledge sharing opportunities, access to industry experts, special offers and invitations to special events.</li></ul><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px; font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; letter-spacing: 0.5px;"><span style="padding-top: 0px;">Scrum Education Units (SEUs)</span></h2><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">Attendees may be eligible to apply for 16 SEUs towards their CSP (Certified Scrum Professional) with the&nbsp;<a href="https://www.scrumalliance.org/certifications/scrum-educational-units" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); cursor: pointer; background-color: transparent; padding-top: 0px;" target="_blank">Scrum Alliance</a>.</p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px; font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; letter-spacing: 0.5px;"><span style="padding-top: 0px;">PMI Professional Developement Units (PDUS)</span></h2><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">Attendees may be eligible to apply for 16 towards their continuing education requirements with&nbsp;<a href="https://www.pmi.org/" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); cursor: pointer; background-color: transparent; padding-top: 0px;" target="_blank">PMI</a>.</p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px; font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; letter-spacing: 0.5px;"><span style="padding-top: 0px;">Meet The Trainer</span></h2><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;"><a href="https://www.linkedin.com/in/hlourenco75/" rel="nofollow noopener noreferrer" style="color: var(--eds-control,#3659e3); cursor: pointer; background-color: transparent; padding-top: 0px;" target="_blank">Hugo Lourenço</a></span></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;"><img src="https://cdn.evbuc.com/eventlogos/297491432/hugolourenco-1.jpg" style="border: 0px; display: block; margin-left: auto; margin-right: auto; padding-top: 0px;"></span></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">Hugo loves teaching and consulting in Agile, Lean and DevOps, using new governance approaches and Agile practices to change the traditional business model. For the last 10 years, he has been an enthusiastic and versatile Agile Learner all over Europe, and in 2014 he founded the successful conference Scrumday Portugal, now eXperience Agile conferences (eXperience Agile &amp; DevOps, World Agility Forum and Agile Human Factors).</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">Hugo is also an Accredited Certified Trainer of DevOps Institute, Developments Agile Skills Association, Lean Kanban University, Project Management Institute and International Business Analysis Institute, and he is also a trainer in programs such as CBAP, PMP, RMP, ACP, COBIT, ITIL, Design Thinking, Leadership, Lean Kanban, SAFe, LeSS, and Scrum.</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">He was a marine in the Portuguese Navy, and his focus in adventures still holds today: he rides his motorbike, and has surfing and paddling as hobbies.</p><h2 style="font-size: 17px; margin-top: 0px; margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(30, 10, 60); line-height: 21px; font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; letter-spacing: 0.5px;"><span style="padding-top: 0px;">FAQ</span></h2><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">What do I wear?</span></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">Wear what makes you feel comfortable while trying not to make others uncomfortable. We will be in jeans and golf shirts.</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">Will food be provided?</span></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">Yes, coffee breaks and lunch will be provided. (not applicable if virtual)</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">Are there ID or minimum age requirements to enter the event?</span></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">The course is open to anyone age 18 and up.</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">Do I need to bring a computer to the event?</span></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">No. Personal computers are not necessary. All course material will be provided. (except if virtual, you'll need a computer or tablet)</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">How can I contact the organizer with any questions?</span></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">Use ptoffice@radtacportugal.com</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">What's the refund policy?</span></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">No refunds. If this is a concern, please contact us.</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">Can the course be postponed/cancelled?</span></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">We reserve the right to postpone or cancel this course if there are insufficient registrations. If this is the case, you will be notified between 3 and 5 working days before the course start date. In this case, you will be offered an alternative date or a full refund. We will not be responsible for any other costs incurred.</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><span style="font-weight: 700; padding-top: 0px;">Are there discounts for groups?</span></p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;">Yes, if you have a group contact us for a discount.</p><p style="margin-bottom: 0px; padding: 10px 0px 0px; color: rgb(111, 114, 135); font-family: &quot;Neue Plak&quot;, -apple-system, BlinkMacSystemFont, Roboto, &quot;Helvetica Neue&quot;, Helvetica, Tahoma, Arial, sans-serif; font-size: 14.9333px; letter-spacing: 0.5px;"><em>All trademarks mentioned are the property of their respective owners.</em></p>