Kanban Systems Design: IT / Operations

<p>This training focuses on optimizing the whole of the organization by introducing practices that help break down silos and promote cross-functional collaboration. We begin with looking at the “what and why” of your existing organizations performance and follow with discussions and interactive exercises on the Kanban Method. Attendees play the “Kanban for Ops” version of the GetKanban game. Also covered are ways to manage risks related to the increasing complexity around software delivery and support. This class is appropriate for Configuration, Release, and Change Management Leads, Operations and Infrastructure leads and managers, Service desk support, and project leads. Background: This 2-day Kanban training class uses an interactive teaching method to help students gain an understanding of Kanban Pull Systems and how to apply them to the build, deploy and environment maintenance arena. Working in small teams, class attendees will analyze and design a kanban system implementation for a real world scenario. What you will learn: - An introduction to Lean, Pull Systems and Kanban - Visualizing value Streams - Controlling Work-in-progress - Implementing different classes of service - Negotiating service level agreements with customers - Implementing a culture of continuous improvement (Kaizen) - How established industrial engineering theory can apply to operations - Identifying variability - Classifying bottlenecks as capacity constrained resources or non-instant availability resources - Managing bottlenecks appropriately for improved throughput - Understanding transaction and coordination costs in a kanban process - Using Metrics and Reporting to drive continuous improvement Please note that there is a class limit of 24 students. Also note that in order to make the course economically viable we need a minimum of 5 students. Please email sales@djaa.com if you would like more information about the course or about registration. Pre-Requisites: Attendees are expected to have read the book Kanban by David J Anderson or Kanban from the Inside by Mike Burrows. Please be advised that events can be subject to changes in date and/or venue due to acts out of our control such as bad weather, civil unrest, etc. It is recommended that you purchase changeable and refundable tickets. DJAA will not be responsible for incurred costs in the event that we need to make changes due to circumstances beyond our control. Venue: This class will take place in the Lean Kanban University | Anderson School of Management training center in Seattle, Washington, at 200 1st Avenue West, Suite 404, Seattle, WA 98119.</p>