Getting Started with Kanban: Improving Service Delivery

<p>At the end of this intensive course participants will have knowledge and experience in:</p><ul><li>The essential concepts of Kanban and their application in the particular context of attendee’s organization</li><li>Improve team performance limiting the work in progress (WIP) and reducing multi –tasking</li><li>Visualize current and pending work so that all stakeholders have visibility in the current progress and impediments in the workflow and be able to contribute to their optimization</li><li>Design a kanban system for a service.</li><li>Define the replenishment and delivery cadence that best fit&nbsp; customers’ needs of and team's capacity</li><li>Define classes of service and use them to address the variety of customer requests</li><li>How to get started with Kanban with special orientation for traditional-management organizations.</li></ul>