Kanban Systems Improvement

<p><b style="font-family: &quot;Helvetica Neue&quot;;">KANBAN MANAGEMENT PROFESSIONAL (KMP II)</b></p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 17px;">&nbsp;</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;;"><b>GOAL OF THIS TRAINING</b></p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Gain the knowledge necessary for rollout and daily operation of a Kanban system. Learn how to manage your Kanban system and evolve it over time.</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 17px;">&nbsp;</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;;"><b>DESCRIPTION</b></p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Kanban is a method of organizing and managing professional services work.&nbsp; It uses Lean concepts such as limiting work in progress to improve results.</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">A Kanban system is means of limiting work-in-progress and signaling when capacity is available to start new work. This is known as a “pull system.”</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">For intangible goods — invisible work performed by knowledge workers — it is necessary to visualize a kanban system using a kanban board. The board can visualize the work, its workflow, the kanban system, plus various business and delivery risks. Kanban facilitates complex handling of the work and allows real control of the workload.</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 17px;">&nbsp;</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;;"><b>LEARNING OBJECTIVES</b></p><ul><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Dealing with resistance to WIP limits;</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Understanding asymmetrical commitment;</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Rollout phases for a Kanban initiative;</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Developing a service orientation;</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Managing evolutionary change.</li></ul><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 17px;">&nbsp;</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;;"><b>BENEFITS</b></p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Implement continuous improvement for sustainable customer satisfaction. Earn the Kanban Management Professional (KMP) certification, an industry-recognized credential.</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 17px;">&nbsp;</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;;"><b>SYLLABUS</b></p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Introduction to Kanban Management</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Evolutionary Change</p><ul><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Principes &amp; Practices</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Motivation for vs Managed Change</li></ul><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Feedback Loops</p><ul><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Standup Meeting</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Replenishment Meeting</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Delivery Planning Meeting</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Risk Review</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Service Delivery Review</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Operations Review</li></ul><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Kanban Boards</p><ul><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Personal/Team Boards</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Service Proto-Kanban</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Service Kanban/Pull</li></ul><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Improvement Models</p><ul><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Demand Shaping</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Sources of Delay</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Managing Variability</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Bottlenecks</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Non-instant Availability</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Economic Costs</li></ul><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Kanban Systems</p><ul><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">WIP Limits / Pull System</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Replenishment Cadence</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Delivery Cadence</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Classes of Service</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Work Item Types</li></ul><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Coaching Tools</p><ul><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Kanban Litmus Test</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Kanban Lens</li></ul><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Decision Making</p><ul><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Commitment</li></ul><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Metrics</p><ul><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Lead Time</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Cumulative Flow</li><li style="margin: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Flow Efficiency</li></ul><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 14px;">&nbsp;</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;;"><b>TARGET AUDIENCE</b></p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Managers and team members who are currently using a Kanban system, have prior experience with Kanban, or followed the KMP I training.</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 15px;">&nbsp;</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;;"><b>PRE-REQUISITES</b></p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Attendees should have followed the Kanban System Design (KMP I) training. You must follow both KMP I and KMP II trainings to obtain the KMP certification.</p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;; min-height: 15px;">&nbsp;</p><p style="margin-bottom: 2px; font-stretch: normal; line-height: normal; font-family: &quot;Helvetica Neue&quot;;"><b>LICENCE</b></p><p style="margin-bottom: 0px; font-stretch: normal; font-size: 12px; line-height: normal; font-family: &quot;Helvetica Neue&quot;;">Kanban University classes teach the steps to guide you through the Kanban Method and model your work using Kanban. The Kanban Management Professional training is offered by Kanban Québec under license from the Kanban University.</p><div>&nbsp;</div>