Enterprise Services Planning

Submitted by Stephanie Dziad on Thu, 08/01/2019 - 11:36
Trainer
Language
isPublic
On
Swiftkanban Code
Public Content
<p>&nbsp;</p><div class="et_pb_module et_pb_text et_pb_text_7 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><h1 style="font-size: 30px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background-image: initial; background-position: 0px 0px; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; vertical-align: baseline; text-size-adjust: 100%; font-weight: 500; line-height: 1em; text-align: center;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Enterprise Services Planning</span></h1><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">&nbsp;</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Enterprise Services Planning (ESP)</span>&nbsp;is a framework of tools that leaders of 21st Century knowledge-work enterprises can apply to their strategic and capacity planning. ESP is often described as the equivalent of&nbsp;<span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">MRP for a professional services business</span>. Such businesses employ many educated professionals, who think for a living, perform largely invisible work, and deliver mostly&nbsp;<span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">intangible products and services to customers</span>.&nbsp;</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Such businesses are increasingly exposed to VUCA – the conditions of Volatility, Uncertainty, Complexity and Ambiguity. It is often futile, under such conditions, to plan specific results, deliverables, and milestones. The VUCA reality quickly tosses such plans out the window.&nbsp;</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Does this sound like your enterprise? ESP can help!</span>&nbsp;What you can do is plan the capacity of your services to sense, respond and deliver the right levels of service that meet the customers’ purpose. You can plan the mechanisms of feedback to keep your network of services balanced and capable to execute your strategy. You can plan to avoid risks your enterprise can’t take and to manage the risks it chooses to take. That’s what we mean by “planning.”</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">ESP complements&nbsp;the delivery capabilities generated by Kanban&nbsp;“from the middle” and agile approaches “from the bottom up,” and connects them “at the top” with the models and tools you need to manage on an enterprise level.</p></div></div><div class="et_pb_module et_pb_text et_pb_text_8 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><h2 style="font-size: 26px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Is Enterprise Services Planning the Right Training for Me?</span></h2><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Yes – if you are a leader/executive taking responsibility for your company’s strategic decisions</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Yes – if you are a manager responsible for design, implementation and/or delivery of products and services to your company’s customers ­–&nbsp;you manage one service or a network of such services</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Yes – if you are an improvement consultant or coach responsible for pragmatic actionable advice to such executives and managers</li></ul></div></div><div class="et_pb_module et_pb_text et_pb_text_9 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; font-size: 26px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700; color: rgb(51, 51, 51);">What Will I Learn from ESP Training?</span></p><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Executive Track (Days 1 and 2)</h3><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Overview of strategy</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Organizational risk</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Fitness for purpose</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Custom risk assessment frameworks</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Alignment of strategy and capability</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Survivability assessment</li></ul><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><u style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Attendee Feedback</u>:</p><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“Our strategy reviews are dominated by competitive analysis. Fit-for-Purpose gives us a strategic opportunity.”</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“Love the risk assessment frameworks. We should implement them right away.”</li></ul><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“Strategy–capability alignment is very powerful. We now see what capabilities we need to invest in to do better in the business we’re in.”</li></ul><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Product Manager Track (Exit: middle of day 4)</h3><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Executive Track material plus:</p><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Cost of delay</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Real options</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Demand shaping</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Capacity allocation</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Risk hedging</li></ul><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Portfolio Kanban</li></ul><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><u style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Attendee Feedback</u>:</p><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“I didn’t realize there are so many options for managing demand and risks.”</li></ul><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“Our ‘portfolio’ is&nbsp;just a large collection of projects and work-in-process. We can now turn&nbsp;it&nbsp;into a tool to help us decide which risks to take and how to manage those risks.”</li></ul><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Expert Track (Whole week)</h3><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Executive Track and Product Manager’s Track material plus:</p><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Delivery and project forecasting</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Liquidity and volatility</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Scaling</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Working with irrefutable demand</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Managing dependencies</li></ul><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Dynamic capacity reservation systems</li></ul><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><u style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Attendee Feedback</u>:</p><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“Dependencies are a big problem in our large enterprise. Wishing they’d go away isn’t helpful. We’ve learned at least a dozen new options how to manage them better.”</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“It was extremely helpful to learn about forecasting and dynamic reservation systems.”</li></ul></div></div><div class="et_pb_module et_pb_text et_pb_text_10 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; font-size: 26px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700; color: rgb(51, 51, 51);">Which Track Should I Take?&nbsp;</span></p><h2 style="font-size: 26px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">What Prior Knowledge or Experience Is Required?</span></h2><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Executives: The Executive Track</span>. No prior training needed. It usually helps if you’re accompanied by a trusted advisor/coach or one of your managers who has completed&nbsp;Kanban System Design (KMP I) training.</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Product managers: The Product Manager Track</span>. The additional day and a half will give you some practical tools and the right level of detail beyond the Executive Track. We’ll spare you some difficult “technical” topics back-loaded to Days 4 &amp; 5. Attending together with a colleague-manager who has completed&nbsp;Kanban System Design (KMP-I) training&nbsp;may help.</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Managers, consultants and coaches: The Expert Track</span>. Completion of&nbsp;Kanban System Design (KMP-I)&nbsp;training and relevant experience is required. Completion of&nbsp;Kanban Management Professional (KMP-II)&nbsp;training is ideal.</li></ul></div></div><div class="et_pb_module et_pb_text et_pb_text_11 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; font-size: 26px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700; color: rgb(51, 51, 51);">Completion Certificates</span></p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Participants receive standard Lean Kanban University (LKU) certificates of class completion, as described below:</p><table style="border-color: rgb(238, 238, 238); margin-top: 0px; margin-bottom: 15px; width: 430.4px; box-sizing: border-box;"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="180"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; text-align: center;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Track</span></p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="192"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Credit</span></p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="180"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Executive Track</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="192"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Modules I and II</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="180"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Product Manager Track</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="192"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Modules I–III</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="180"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Expert Track</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="192"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Modules I-–V</p></td></tr></tbody></table></div></div><div class="et_pb_module et_pb_text et_pb_text_12 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><h2 style="font-size: 26px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Course Agenda</span></h2><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Approach</h3><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">The ESP training approach is not to impart large bodies of knowledge or complicated process solutions for you to implement. Instead, we bring in stories and exercises to give you many opportunities to reflect and discover options for what you could be managing differently and better in your enterprise.&nbsp;As with all the Lean Kanban curriculum, the ESP course was created in collaboration with leading experts and validated through numerous implementations around the world. As a result, you get&nbsp;<span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">pragmatic, actionable guidance</span>&nbsp;that you can realize in your organization immediately, because of the low point of entry, i.e. does not require permission, a large budget or getting others to change.</p><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Daily Schedule</h3><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Each day includes four intensive 90-minute sessions. With proper breaks between the “quarters” as well as the lunch breaks, it takes about eight hours to complete each day’s agenda. Here’s the approximate schedule:</p><table style="border-color: rgb(238, 238, 238); margin-top: 0px; margin-bottom: 15px; width: 430.4px; box-sizing: border-box;" width="599"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">9:00-10:30</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Class session (Q1)</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">10:30-11:00</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Break&nbsp;</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">11:00-12:30</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Class session (Q2)</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">12:30-1:30</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Lunch</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">1:30-3:00</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Class session (Q3)</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">3:00-3:30</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Break</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">3:30-5:00</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Class session (Q4)</p></td></tr></tbody></table><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Syllabus</h3><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">The day-to-day agenda of the five days of Enterprise Services Planning training.</p><table style="border-color: rgb(238, 238, 238); margin-top: 0px; margin-bottom: 15px; width: 430.4px; box-sizing: border-box;" width="600"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q1</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Introductions, Overview of strategy</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q2</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Organizational risk categorization, corporate identity, fragility, resilience, robustness, antifragility, organizational dilemma</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q3</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Fit-for-Purpose framework; core concepts</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q4</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Fit-for-Purpose framework; managing for F4P, F4P cards and box scores, from insights to action, integrations</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q5</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Custom risk assessment frameworks; visualizing risks, cost of delay, sequencing</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q6</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Custom risk assessment frameworks; design your own</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q7</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Alignment of strategy and capability</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q8</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Strategy review and survivability assessment</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">&nbsp;</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Executive Track ends</span></p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q9</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Cost of delay in depth; market payoff functions, delay cost functions, probable cost of delay in starting, urgency, optimal start date and class of service guidance</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q10</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Real options; using options to manage under conditions of uncertainty, implications of uncertainty and options on organizational design</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q11</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Embedded options; complex sequencing, custom risk assessment frameworks in more depth, shaping demand with policy</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q12</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Shaping demand with capacity allocation</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q13</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Risk hedging, dynamic WIP constraints, prioritizing market segments</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q14</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Portfolio Kanban</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">&nbsp;</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Product Manager Track ends</span></p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q15</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Mathematical properties of time in process, probabilistic forecasting of deliveries and projects</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q16</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Labor pool liquidity, system liquidity</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q17</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Volatility, turbulence, squeezes, Fit-for-Purpose case study, scaling, contrasting approaches to managing dependencies</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q18</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Enabling capacity planning with Kanban cadences, options for dealing with irrefutable demand</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q19</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Dependencies; summarizing various types of dependencies and various options for managing them (learned throughout the class)</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q20</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Dynamic capacity reservation systems</p></td></tr></tbody></table></div></div><div class="et_pb_module et_pb_text et_pb_text_13 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><h2 style="font-size: 26px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Cancellation Policy – Please Note:</span></h2><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Substitutions are accepted at any time. Cancellations must be notified by email and refunds will be provided according to the following:</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">More than 10 days prior = 80% of course fee<br style="box-sizing: border-box;">5 to 10 days prior = 50% of course fee<br style="box-sizing: border-box;">Less than 5 days = no refund provided</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Lean Kanban, Inc. reserves the right to postpone or cancel this event if there are insufficient registrations or if presenters are unable to attend due to illness. If necessary, you will be notified no later than 7 days prior to the event and all registration payments will be refunded promptly.&nbsp; If circumstances require, presenters may be substituted for alternative qualified presenters with equivalent experience.</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Please be advised that events can be subject to changes in date and/or venue due to acts out of our control such as bad weather, civil unrest, etc. It is recommended that you purchase changeable and refundable tickets. Lean Kanban, Inc. will not be responsible for incurred costs in the event that we need to make changes due to circumstances beyond our control.</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">For more information, please contact us at:&nbsp;<a href="mailto:Info@LeanKanban.com" style="color: rgb(235, 113, 48); box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Info@LeanKanban.com</a></span></p><div>&nbsp;</div></div></div><div class="et_pb_module et_pb_text et_pb_text_7 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><h1 style="font-size: 30px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background-image: initial; background-position: 0px 0px; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; vertical-align: baseline; text-size-adjust: 100%; font-weight: 500; line-height: 1em; text-align: center;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Enterprise Services Planning</span></h1><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">&nbsp;</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Enterprise Services Planning (ESP)</span>&nbsp;is a framework of tools that leaders of 21st Century knowledge-work enterprises can apply to their strategic and capacity planning. ESP is often described as the equivalent of&nbsp;<span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">MRP for a professional services business</span>. Such businesses employ many educated professionals, who think for a living, perform largely invisible work, and deliver mostly&nbsp;<span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">intangible products and services to customers</span>.&nbsp;</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Such businesses are increasingly exposed to VUCA – the conditions of Volatility, Uncertainty, Complexity and Ambiguity. It is often futile, under such conditions, to plan specific results, deliverables, and milestones. The VUCA reality quickly tosses such plans out the window.&nbsp;</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Does this sound like your enterprise? ESP can help!</span>&nbsp;What you can do is plan the capacity of your services to sense, respond and deliver the right levels of service that meet the customers’ purpose. You can plan the mechanisms of feedback to keep your network of services balanced and capable to execute your strategy. You can plan to avoid risks your enterprise can’t take and to manage the risks it chooses to take. That’s what we mean by “planning.”</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">ESP complements&nbsp;the delivery capabilities generated by Kanban&nbsp;“from the middle” and agile approaches “from the bottom up,” and connects them “at the top” with the models and tools you need to manage on an enterprise level.</p></div></div><div class="et_pb_module et_pb_text et_pb_text_8 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><h2 style="font-size: 26px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Is Enterprise Services Planning the Right Training for Me?</span></h2><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Yes – if you are a leader/executive taking responsibility for your company’s strategic decisions</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Yes – if you are a manager responsible for design, implementation and/or delivery of products and services to your company’s customers ­–&nbsp;you manage one service or a network of such services</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Yes – if you are an improvement consultant or coach responsible for pragmatic actionable advice to such executives and managers</li></ul></div></div><div class="et_pb_module et_pb_text et_pb_text_9 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; font-size: 26px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700; color: rgb(51, 51, 51);">What Will I Learn from ESP Training?</span></p><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Executive Track (Days 1 and 2)</h3><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Overview of strategy</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Organizational risk</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Fitness for purpose</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Custom risk assessment frameworks</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Alignment of strategy and capability</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Survivability assessment</li></ul><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><u style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Attendee Feedback</u>:</p><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“Our strategy reviews are dominated by competitive analysis. Fit-for-Purpose gives us a strategic opportunity.”</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“Love the risk assessment frameworks. We should implement them right away.”</li></ul><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“Strategy–capability alignment is very powerful. We now see what capabilities we need to invest in to do better in the business we’re in.”</li></ul><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Product Manager Track (Exit: middle of day 4)</h3><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Executive Track material plus:</p><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Cost of delay</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Real options</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Demand shaping</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Capacity allocation</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Risk hedging</li></ul><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Portfolio Kanban</li></ul><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><u style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Attendee Feedback</u>:</p><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“I didn’t realize there are so many options for managing demand and risks.”</li></ul><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“Our ‘portfolio’ is&nbsp;just a large collection of projects and work-in-process. We can now turn&nbsp;it&nbsp;into a tool to help us decide which risks to take and how to manage those risks.”</li></ul><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Expert Track (Whole week)</h3><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Executive Track and Product Manager’s Track material plus:</p><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Delivery and project forecasting</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Liquidity and volatility</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Scaling</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Working with irrefutable demand</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Managing dependencies</li></ul><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Dynamic capacity reservation systems</li></ul><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><u style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Attendee Feedback</u>:</p><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“Dependencies are a big problem in our large enterprise. Wishing they’d go away isn’t helpful. We’ve learned at least a dozen new options how to manage them better.”</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">“It was extremely helpful to learn about forecasting and dynamic reservation systems.”</li></ul></div></div><div class="et_pb_module et_pb_text et_pb_text_10 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; font-size: 26px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700; color: rgb(51, 51, 51);">Which Track Should I Take?&nbsp;</span></p><h2 style="font-size: 26px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">What Prior Knowledge or Experience Is Required?</span></h2><ul style="padding-bottom: 1em; padding-left: 1em; box-sizing: border-box; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; list-style-position: initial; list-style-image: initial; line-height: 26px;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Executives: The Executive Track</span>. No prior training needed. It usually helps if you’re accompanied by a trusted advisor/coach or one of your managers who has completed&nbsp;Kanban System Design (KMP I) training.</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Product managers: The Product Manager Track</span>. The additional day and a half will give you some practical tools and the right level of detail beyond the Executive Track. We’ll spare you some difficult “technical” topics back-loaded to Days 4 &amp; 5. Attending together with a colleague-manager who has completed&nbsp;Kanban System Design (KMP-I) training&nbsp;may help.</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Managers, consultants and coaches: The Expert Track</span>. Completion of&nbsp;Kanban System Design (KMP-I)&nbsp;training and relevant experience is required. Completion of&nbsp;Kanban Management Professional (KMP-II)&nbsp;training is ideal.</li></ul></div></div><div class="et_pb_module et_pb_text et_pb_text_11 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; font-size: 26px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700; color: rgb(51, 51, 51);">Completion Certificates</span></p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Participants receive standard Lean Kanban University (LKU) certificates of class completion, as described below:</p><table style="border-color: rgb(238, 238, 238); margin-top: 0px; margin-bottom: 15px; width: 430.4px; box-sizing: border-box;"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="180"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; text-align: center;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Track</span></p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="192"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Credit</span></p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="180"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Executive Track</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="192"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Modules I and II</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="180"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Product Manager Track</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="192"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Modules I–III</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="180"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Expert Track</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="192"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Modules I-–V</p></td></tr></tbody></table></div></div><div class="et_pb_module et_pb_text et_pb_text_12 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px 0px 30px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><h2 style="font-size: 26px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Course Agenda</span></h2><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Approach</h3><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">The ESP training approach is not to impart large bodies of knowledge or complicated process solutions for you to implement. Instead, we bring in stories and exercises to give you many opportunities to reflect and discover options for what you could be managing differently and better in your enterprise.&nbsp;As with all the Lean Kanban curriculum, the ESP course was created in collaboration with leading experts and validated through numerous implementations around the world. As a result, you get&nbsp;<span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">pragmatic, actionable guidance</span>&nbsp;that you can realize in your organization immediately, because of the low point of entry, i.e. does not require permission, a large budget or getting others to change.</p><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Daily Schedule</h3><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Each day includes four intensive 90-minute sessions. With proper breaks between the “quarters” as well as the lunch breaks, it takes about eight hours to complete each day’s agenda. Here’s the approximate schedule:</p><table style="border-color: rgb(238, 238, 238); margin-top: 0px; margin-bottom: 15px; width: 430.4px; box-sizing: border-box;" width="599"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">9:00-10:30</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Class session (Q1)</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">10:30-11:00</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Break&nbsp;</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">11:00-12:30</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Class session (Q2)</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">12:30-1:30</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Lunch</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">1:30-3:00</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Class session (Q3)</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">3:00-3:30</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Break</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="100"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">3:30-5:00</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="500"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Class session (Q4)</p></td></tr></tbody></table><h3 style="font-size: 22px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;">Syllabus</h3><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">The day-to-day agenda of the five days of Enterprise Services Planning training.</p><table style="border-color: rgb(238, 238, 238); margin-top: 0px; margin-bottom: 15px; width: 430.4px; box-sizing: border-box;" width="600"><tbody style="box-sizing: border-box;"><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q1</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Introductions, Overview of strategy</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q2</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Organizational risk categorization, corporate identity, fragility, resilience, robustness, antifragility, organizational dilemma</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q3</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Fit-for-Purpose framework; core concepts</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q4</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Fit-for-Purpose framework; managing for F4P, F4P cards and box scores, from insights to action, integrations</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q5</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Custom risk assessment frameworks; visualizing risks, cost of delay, sequencing</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q6</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Custom risk assessment frameworks; design your own</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q7</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Alignment of strategy and capability</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q8</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Strategy review and survivability assessment</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">&nbsp;</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Executive Track ends</span></p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q9</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Cost of delay in depth; market payoff functions, delay cost functions, probable cost of delay in starting, urgency, optimal start date and class of service guidance</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q10</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Real options; using options to manage under conditions of uncertainty, implications of uncertainty and options on organizational design</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q11</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Embedded options; complex sequencing, custom risk assessment frameworks in more depth, shaping demand with policy</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q12</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Shaping demand with capacity allocation</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q13</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Risk hedging, dynamic WIP constraints, prioritizing market segments</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q14</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Portfolio Kanban</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">&nbsp;</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Product Manager Track ends</span></p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q15</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Mathematical properties of time in process, probabilistic forecasting of deliveries and projects</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q16</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Labor pool liquidity, system liquidity</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q17</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Volatility, turbulence, squeezes, Fit-for-Purpose case study, scaling, contrasting approaches to managing dependencies</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q18</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Enabling capacity planning with Kanban cadences, options for dealing with irrefutable demand</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q19</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Dependencies; summarizing various types of dependencies and various options for managing them (learned throughout the class)</p></td></tr><tr style="box-sizing: border-box; max-width: 100%; padding: 0px;"><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="30"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Q20</p></td><td style="border-top-color: rgb(238, 238, 238); border-top-style: solid; padding: 0.857em 0.587em; box-sizing: border-box; max-width: 100%;" width="570"><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Dynamic capacity reservation systems</p></td></tr></tbody></table></div></div><div class="et_pb_module et_pb_text et_pb_text_13 et_pb_bg_layout_light et_pb_text_align_left" style="background-image: initial; background-position: center center; background-size: cover; background-repeat: no-repeat; background-attachment: initial; background-origin: initial; background-clip: initial; box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; font-size: 18px; vertical-align: baseline; text-size-adjust: 100%; overflow-wrap: break-word; animation-timing-function: linear; animation-duration: 0.2s; color: rgb(102, 102, 102); font-family: &quot;Open Sans&quot;, Arial, sans-serif;"><div class="et_pb_text_inner" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; position: relative;"><h2 style="font-size: 26px; margin-top: 0px; margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 10px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; color: rgb(51, 51, 51); font-weight: 500; line-height: 1em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">Cancellation Policy – Please Note:</span></h2><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Substitutions are accepted at any time. Cancellations must be notified by email and refunds will be provided according to the following:</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">More than 10 days prior = 80% of course fee<br style="box-sizing: border-box;">5 to 10 days prior = 50% of course fee<br style="box-sizing: border-box;">Less than 5 days = no refund provided</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Lean Kanban, Inc. reserves the right to postpone or cancel this event if there are insufficient registrations or if presenters are unable to attend due to illness. If necessary, you will be notified no later than 7 days prior to the event and all registration payments will be refunded promptly.&nbsp; If circumstances require, presenters may be substituted for alternative qualified presenters with equivalent experience.</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px 0px 1em; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Please be advised that events can be subject to changes in date and/or venue due to acts out of our control such as bad weather, civil unrest, etc. It is recommended that you purchase changeable and refundable tickets. Lean Kanban, Inc. will not be responsible for incurred costs in the event that we need to make changes due to circumstances beyond our control.</p><p style="margin-bottom: 0px; box-sizing: border-box; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%; font-weight: 700;">For more information, please contact us at:&nbsp;<a href="mailto:Info@LeanKanban.com" style="color: rgb(235, 113, 48); box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; outline: 0px; background: 0px 0px; vertical-align: baseline; text-size-adjust: 100%;">Info@LeanKanban.co</a></span></p></div></div><p>&nbsp;</p>
Group visibility
Off
Invoice
On
Bothsign
Off
Location
43.263013, -2.934985
Class is certified
Off
Training Type Class Label
training-type-enterprise-servives-planning
Student count
5
Class is finished
On
Address Country
es
Address City
Bilbao
Virtual/InPerson
In Person
Show 2 trainers on certificate
1