Certified Kanban Management Professional (KMP II)

<h2 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 2em;">Certified Kanban Management Professional (KMP II)</h2><h5 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.2em;"><span class="orange-text" style="box-sizing: border-box; color: rgb(227, 62, 71);"><span style="box-sizing: border-box;"><em style="box-sizing: border-box;">Perfect the day-to-day management of your Kanban system</em></span></span></h5><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles, and encourages acts of leadership at all levels. This class builds upon the foundations established in KMP I or your existing Kanban knowledge.</p><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;"><a href="http://leankanban.com/kmp-program/" rel="noopener" style="box-sizing: border-box; background: 0px 0px; transition: all 0.1s ease-in-out; color: rgb(70, 148, 175);" target="_blank">Kanban Management Professional (KMP II)</a>&nbsp;concentrates on the complex demands of a multi-teamed organization and explores how to maintain momentum beyond initial improvements realized from a successful Kanban implementation.</p><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">In this class, you will explore the rollout and daily operation of a Kanban system.&nbsp;You will consider what type of Kanban initiative is most appropriate for your organization and how to effectively manage and evolve it over time. Learn how to improve agility with asymmetrical commitment and regular cadences for meetings and feedback. The class also covers metrics and effective policies.</p><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">This course also allows the students to claim 14 Project Management Institute (PMI)® Professional Development Units (PDUs) which can be applied to Project Management Professional (PMP)® and PMI-Agile Certified Practitioner (PMI-ACP)® certifications. PMI, PMP, and PMI-ACP are registered marks of the Project Management Institute, Inc.</p><h4 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.33em;"><span style="box-sizing: border-box; font-weight: 700;">Who Should Attend</span></h4><p class="tribe-events-back" style="box-sizing: border-box; margin-bottom: 20px; padding: 0px; color: rgb(34, 34, 31); font-family: &quot;open sans&quot;, sans-serif; font-size: 15px;"><a href="https://www.excella.com/training/" style="box-sizing: border-box; background: 0px 0px; transition: all 0.1s ease-in-out; color: rgb(70, 148, 175);">« All Training</a></p><h2 class="tribe-events-single-event-title summary entry-title" style="box-sizing: border-box; font-family: &quot;open sans&quot;, sans-serif; font-weight: 400; line-height: 1.1; margin-top: 0px; margin-bottom: 10px; color: rgb(34, 34, 31); font-size: 2.7em; border-top: 0px; width: auto; padding: 0px; text-transform: capitalize !important;">Certified Kanban Management Professional (KMP II) In Arlington, VA</h2><div class="tribe-events-schedule updated published tribe-clearfix" style="box-sizing: border-box; zoom: 1; margin: 0px; vertical-align: middle; color: rgb(34, 34, 31); font-family: &quot;open sans&quot;, sans-serif; font-size: 15px;"><h2 style="box-sizing: border-box; line-height: normal; margin-top: 0px; margin-bottom: 0px; color: rgb(115, 115, 106); font-size: 1em; display: inline-block;"><span class="tribe-event-date-start" style="box-sizing: border-box;">July 9 @ 9:00 am</span>&nbsp;-&nbsp;<span class="tribe-event-date-end" style="box-sizing: border-box;">July 10 @ 5:00 pm</span></h2>&nbsp;<span class="tribe-events-cost" style="box-sizing: border-box; font-size: 1.2em; vertical-align: middle;">$1,300.00</span></div><div class="post-12851 tribe_events type-tribe_events status-publish entry hentry" id="post-12851" style="box-sizing: border-box; padding: 0px; color: rgb(34, 34, 31); font-family: &quot;open sans&quot;, sans-serif; font-size: 15px;"><div class="tribe-events-single-section tribe-events-event-meta primary tribe-clearfix" style="box-sizing: border-box; zoom: 1; background: rgb(250, 250, 250); border: 1px solid rgb(238, 238, 238); margin: 30px 0px; font-size: 14px;"><div class="tribe-events-meta-group tribe-events-meta-group-details" style="box-sizing: border-box; display: inline-block; float: left; margin: 0px 0px 20px; padding: 0px 31.9062px; vertical-align: top; width: 265.984px; zoom: 1;"><h3 class="tribe-events-single-section-title" style="box-sizing: border-box; line-height: 1.2; margin-top: 20px; margin-bottom: 10px; color: rgb(53, 53, 62); text-transform: uppercase; font-size: 17px;">DETAILS</h3><dl style="box-sizing: border-box;"><dt style="box-sizing: border-box; clear: left; font-weight: 700; line-height: 1; list-style: none;">Start:</dt><dd style="box-sizing: border-box; float: none; line-height: 1.5; list-style: none; margin-bottom: 10px; margin-left: 0px; padding: 0px;"><abbr class="tribe-events-abbr updated published dtstart" style="box-sizing: border-box; border-bottom-width: 0px; border-bottom-style: initial; cursor: default; text-decoration-line: none; text-decoration-style: initial;" title="2018-07-09">July 9 @ 9:00 am</abbr></dd><dt style="box-sizing: border-box; clear: left; font-weight: 700; line-height: 1; list-style: none;">End:</dt><dd style="box-sizing: border-box; float: none; line-height: 1.5; list-style: none; margin-bottom: 10px; margin-left: 0px; padding: 0px;"><abbr class="tribe-events-abbr dtend" style="box-sizing: border-box; border-bottom-width: 0px; border-bottom-style: initial; cursor: default; text-decoration-line: none; text-decoration-style: initial;" title="2018-07-10">July 10 @ 5:00 pm</abbr></dd><dt style="box-sizing: border-box; clear: left; font-weight: 700; line-height: 1; list-style: none;">Cost:</dt><dd class="tribe-events-event-cost" style="box-sizing: border-box; display: flex; -webkit-box-align: center; align-items: center; float: none; margin-bottom: 10px; margin-left: 0px; line-height: 1.5; list-style: none; padding: 0px;">$1,300.00</dd></dl></div><div class="tribe-events-meta-group tribe-events-meta-group-venue" style="box-sizing: border-box; display: inline-block; float: left; margin: 0px 0px 20px; padding: 0px 31.9062px; vertical-align: top; width: 265.984px; zoom: 1;"><h3 class="tribe-events-single-section-title" style="box-sizing: border-box; line-height: 1.2; margin-top: 20px; margin-bottom: 10px; color: rgb(53, 53, 62); text-transform: uppercase; font-size: 17px;">VENUE</h3><dl style="box-sizing: border-box;"><dd class="tribe-venue" style="box-sizing: border-box; float: none; line-height: 1.5; list-style: none; margin-bottom: 10px; margin-left: 0px; padding: 0px;"><a href="https://www.excella.com/venue/arlington-tech-exchange-atx-41" style="box-sizing: border-box; background: 0px 0px; transition: all 0.1s ease-in-out; color: rgb(70, 148, 175);">Arlington Tech eXchange (ATX)</a></dd><dd class="tribe-venue-location" style="box-sizing: border-box; float: none; line-height: 1.5; list-style: none; margin-bottom: 10px; margin-left: 0px; padding: 0px;"><address class="tribe-events-address" style="box-sizing: border-box; font-family: inherit; font-size: inherit; line-height: inherit; margin: 0px; padding-right: 3px;"><span class="tribe-address" style="box-sizing: border-box;"><span class="tribe-street-address" style="box-sizing: border-box;">2300 Wilson Boulevard, Suite 610</span>&nbsp;<br style="box-sizing: border-box;"><span class="tribe-locality" style="box-sizing: border-box;">Arlington</span><span class="tribe-delimiter" style="box-sizing: border-box;">,</span>&nbsp;<abbr class="tribe-region tribe-events-abbr" style="box-sizing: border-box; border-bottom-width: 0px; border-bottom-style: initial; cursor: default; text-decoration-line: none; text-decoration-style: initial;" title="Virginia">VA</abbr>&nbsp;<span class="tribe-postal-code" style="box-sizing: border-box;">22201</span>&nbsp;<span class="tribe-country-name" style="box-sizing: border-box;">United States</span></span></address></dd></dl></div><div class="tribe-events-meta-group tribe-events-meta-group-organizer" style="box-sizing: border-box; display: inline-block; float: left; margin: 0px 0px 20px; padding: 0px 31.9062px; vertical-align: top; width: 265.984px; zoom: 1;"><h3 class="tribe-events-single-section-title" style="box-sizing: border-box; line-height: 1.2; margin-top: 20px; margin-bottom: 10px; color: rgb(53, 53, 62); text-transform: uppercase; font-size: 17px;">ORGANIZER</h3><dl style="box-sizing: border-box;"><dd class="tribe-organizer" style="box-sizing: border-box; float: none; line-height: 1.5; list-style: none; margin-bottom: 10px; margin-left: 0px; padding: 0px;"><a href="https://www.excella.com/organizer/excella-consulting" style="box-sizing: border-box; background: 0px 0px; transition: all 0.1s ease-in-out; color: rgb(70, 148, 175);" title="Excella Consulting">Excella Consulting</a></dd></dl></div></div><div class="eventbrite-ticket-embed" style="box-sizing: border-box; margin: 0px;"><iframe allowtransparency="true" frameborder="0" height="372" id="eventbrite-tickets-43104823688" src="https://www.eventbrite.com/tickets-external?eid=43104823688&amp;ref=etckt&amp;v=2" style="box-sizing: border-box; max-width: 100%; border-width: 0px; border-style: initial; min-height: 350px !important;" width="100%"></iframe><div style="box-sizing: border-box; font-family: Helvetica, Arial, sans-serif; font-size: 12px; margin: 2px 0px;"><a class="eventbrite-powered-by-eb" href="http://www.eventbrite.com/" rel="noopener" style="box-sizing: border-box; background: 0px 0px; transition: all 0.1s ease-in-out; color: rgb(173, 176, 182);" target="_blank">Powered by Eventbrite</a></div></div><div class="tribe-events-single-event-description tribe-events-content entry-content description" style="box-sizing: border-box; max-width: 100%; padding: 0px; width: 800px;"><h2 style="box-sizing: border-box; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 2em;">Certified Kanban Management Professional (KMP II)</h2><h5 style="box-sizing: border-box; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.2em;"><span class="orange-text" style="box-sizing: border-box; color: rgb(227, 62, 71);"><span style="box-sizing: border-box;"><em style="box-sizing: border-box;">Perfect the day-to-day management of your Kanban system</em></span></span></h5><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7;">The Kanban Method provides pragmatic, actionable, evidence-based guidance for successful evolutionary change. It starts with what you do now and respects current roles, responsibilities and job titles, and encourages acts of leadership at all levels. This class builds upon the foundations established in KMP I or your existing Kanban knowledge.</p><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7;"><a href="http://leankanban.com/kmp-program/" rel="noopener" style="box-sizing: border-box; background: 0px 0px; transition: all 0.1s ease-in-out; color: rgb(70, 148, 175);" target="_blank">Kanban Management Professional (KMP II)</a>&nbsp;concentrates on the complex demands of a multi-teamed organization and explores how to maintain momentum beyond initial improvements realized from a successful Kanban implementation.</p><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7;">In this class, you will explore the rollout and daily operation of a Kanban system.&nbsp;You will consider what type of Kanban initiative is most appropriate for your organization and how to effectively manage and evolve it over time. Learn how to improve agility with asymmetrical commitment and regular cadences for meetings and feedback. The class also covers metrics and effective policies.</p><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7;">This course also allows the students to claim 14 Project Management Institute (PMI)® Professional Development Units (PDUs) which can be applied to Project Management Professional (PMP)® and PMI-Agile Certified Practitioner (PMI-ACP)® certifications. PMI, PMP, and PMI-ACP are registered marks of the Project Management Institute, Inc.</p><h4 style="box-sizing: border-box; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.33em;"><span style="box-sizing: border-box; font-weight: 700;">Who Should Attend</span></h4><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7;">This class is great for teams such as:</p><ul style="box-sizing: border-box; margin-bottom: 28px;"><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Leadership</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Marketing</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Research and development</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Product development</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Support</li></ul></div></div><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">Previous attendance at a KMP I: Kanban System Design or other Lean Kanban University Foundations-level class is preferred but not required if you are not seeking the KMP credential.</p><h4 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.33em;"><span style="box-sizing: border-box; font-weight: 700;">Prerequisites</span></h4><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">Attendees are expected to read&nbsp;<em style="box-sizing: border-box;">Kanban</em>&nbsp;by David J. Anderson or&nbsp;<em style="box-sizing: border-box;">Kanban From the Inside</em>&nbsp;by Mike Burrows prior to the start of class. Attendees will be provided access to Anderson’s&nbsp;<em style="box-sizing: border-box;">Kanban</em>&nbsp;eBook upon registration.</p><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">In order to receive the Kanban Management Professional (KMP) designation, students must have previously completed&nbsp;<a href="https://www.excella.com/certified-kanban-system-design-kmp-i" rel="nofollow noopener" style="box-sizing: border-box; background: 0px 0px; transition: all 0.1s ease-in-out; color: rgb(70, 148, 175);" target="_blank">Kanban System Design (KMP I)</a></p><h4 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.33em;"><span style="box-sizing: border-box; font-weight: 700;">What’s in it for You</span></h4><ul style="box-sizing: border-box; margin-bottom: 28px; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;"><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">A digital copy of&nbsp;<em style="box-sizing: border-box;">Kanban&nbsp;</em>by David J. Anderson</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Certificate of completion from Lean Kanban University</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Lean Kanban University membership and a listing in the LKU Alumni Directory</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Access to special invitations, discounts, and content available only to LKU members</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Kanban Management Professional (KMP) designation, upon completion of both KMP I and KMP II.</li></ul><h4 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.33em;"><span style="box-sizing: border-box; font-weight: 700;">Kanban Management Professional (KMP)</span></h4><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">In order to obtain your Kanban Management Professional (KMP) designation, students must complete Kanban System Design (KMP I) and Kanban Management Professional (KMP II).</p><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">In addition to the above benefits, those who are awarded the KMP designation will also receive:</p><ul style="box-sizing: border-box; margin-bottom: 28px; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;"><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Digital KMP status certificate attached to Lean Kanban University website profile</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">KMP badge on the LKU website</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">KMP badge file for use in professional websites, business cards, and other locations</li></ul><h4 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.33em;"><span style="box-sizing: border-box; font-weight: 700;">Course Outline</span></h4><ul class="course-outline" style="box-sizing: border-box; margin-bottom: 28px; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;"><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px !important; background: rgb(246, 245, 243) !important;">Building an Information Flow: the 7 Cadences</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px !important;">Dealing with resistance to WIP limits</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px !important; background: rgb(246, 245, 243) !important;">Understanding asymmetrical commitment</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px !important;">Rollout phases for a Kanban initiative</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px !important; background: rgb(246, 245, 243) !important;">Developing a service orientation</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px !important;">Kanban Values: a different approach to introducing Kanban</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px !important; background: rgb(246, 245, 243) !important;">Scrumban case study</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px !important;">Managing evolutionary change</li></ul><h4 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.33em;"><span style="box-sizing: border-box; font-weight: 700;">About Your Trainer</span></h4><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;"><span style="box-sizing: border-box; font-weight: 700;">Trent Hone</span>, Managing Consultant at Excella, is a Lean Kanban University Accredited Kanban Trainer (AKT). He provides consulting services to commercial and federal clients in the Washington, DC area. Trent coaches, mentors, and trains clients in understanding their systems and improving them through Kanban and other Lean and Agile methods. In 2015, he was a finalist for Lean Kanban’s Brickell Key award for excellence in the Kanban community.</p><h4 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.33em;"><span style="box-sizing: border-box; font-weight: 700;">Class Logistics</span></h4><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">Your registration fee includes:</p><ul style="box-sizing: border-box; margin-bottom: 28px; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;"><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Certification fees</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Training manual and supplies</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Breakfast, lunch and afternoon snacks</li><li style="box-sizing: border-box; list-style-type: none; padding: 10px 0px 10px 25px;">Validated parking</li></ul><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">Payment can be made online via credit card or you may request that Excella invoice you if you have an existing billing arrangement with Excella.</p><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">The class will take place from 9:00 a.m. to 5:00 p.m. at the Arlington Tech eXchange (ATX)&nbsp;at 2300 Wilson Boulevard, Suite 610, Arlington, Virginia (located two blocks from the Court House metro station on the Orange and Silver lines).</p><h4 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 10px; color: rgb(53, 53, 62); font-size: 1.33em;"><span style="box-sizing: border-box; font-weight: 700;">Cancellation Policy</span></h4><p style="box-sizing: border-box; margin-bottom: 24px; padding: 0px; line-height: 1.7; color: rgb(34, 34, 31); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 15px;">Students submitting cancellation requests 10 business days or more prior to the start of the course are entitled to a full refund. Students submitting cancellation requests less than 10 business days prior to the start of the course will be issued a credit toward a future Excella training course. The credit will be equal to the amount paid for the initial course less any applicable fees. Should the organizer cancel the course for any reason, each registered student will be refunded 100% of the registration cost they&nbsp;paid.</p>