Delivery Manager (full days during the week)

<h2 style="box-sizing: inherit; font-family: Roboto, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 20px; font-size: 27px;">Introduction</h2><p style="box-sizing: inherit; margin-bottom: 28px; padding: 0px; font-family: &quot;PT Sans&quot;, sans-serif; font-size: 16px;">This course is tailored for professionals aspiring to step into the Delivery Manager role, focusing on fit-for-purpose service delivery. Participants will learn to manage and optimize end-to-end workflows, make customer commitments, and drive evolutionary changes to meet expectations reliably. By leveraging Kanban practices and the Kanban Maturity Model (KMM), attendees will develop skills to deliver consistent, predictable outcomes while fostering customer satisfaction.</p><p style="box-sizing: inherit; margin-bottom: 28px; padding: 0px; font-family: &quot;PT Sans&quot;, sans-serif; font-size: 16px;">The course focuses of unblocking the challenges faced in managing the work and delivery of intangible goods, of which there are many. The new Delivery Manager course and credential enables managers to greatly improve the performance of delivery in their business. It provides the understanding and skills to create a Kanban System that increases product delivery for greater reliability and consistency.</p><p style="box-sizing: inherit; margin-bottom: 28px; padding: 0px; font-family: &quot;PT Sans&quot;, sans-serif; font-size: 16px;">The course can help you take your organization from Maturity Level 2 to Level 3 on the Kanban Maturity Model (KMM), with the role of the Demand Manager improving the flow of work, to deliver products/services quicker and more reliably. This improvement has a greater impact on the performance of an organization and enables it to scale-up beyond the team level.</p><h2 data-en-clipboard="true" data-pm-slice="1 3 []" style="box-sizing: inherit; font-family: Roboto, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 20px; font-size: 27px;">Who is it for?</h2><p style="box-sizing: inherit; margin-bottom: 28px; padding: 0px; font-family: &quot;PT Sans&quot;, sans-serif; font-size: 16px;">The course and training is bets suited to those who:</p><ul style="box-sizing: border-box; padding-left: 40px; font-family: &quot;PT Sans&quot;, sans-serif; font-size: 16px;"><li style="box-sizing: inherit; list-style-type: disc;"><div style="box-sizing: inherit; margin-bottom: 0px;">Lead customer facing teams</div></li><li style="box-sizing: inherit; list-style-type: disc;"><div style="box-sizing: inherit; margin-bottom: 0px;">Need to drive Improvements to meet customer expectations</div></li><li style="box-sizing: inherit; list-style-type: disc;"><div style="box-sizing: inherit; margin-bottom: 0px;">Are responsible or are accountable for product or service delivery internally or externally.</div></li><li style="box-sizing: inherit; list-style-type: disc;"><div style="box-sizing: inherit; margin-bottom: 0px;">Need to reduce delivery time.</div></li><li style="box-sizing: inherit; list-style-type: disc;"><div style="box-sizing: inherit; margin-bottom: 0px;">Need to improve predictability.</div></li><li style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;"><div style="box-sizing: inherit; margin-bottom: 0px;">Flow Manager alumni looking for their next learning progression or career step.</div></li></ul><div style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;box-sizing: inherit; margin-bottom: 0px;"><h2 data-en-clipboard="true" data-pm-slice="1 3 []" style="box-sizing: inherit; font-family: Roboto, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 20px; font-size: 27px;">&nbsp;</h2><h2 data-en-clipboard="true" data-pm-slice="1 3 []" style="box-sizing: inherit; font-family: Roboto, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 20px; font-size: 27px;">Outcomes</h2><ul style="box-sizing: border-box; padding-left: 40px; font-family: &quot;PT Sans&quot;, sans-serif; font-size: 16px;"><li style="box-sizing: inherit; list-style-type: disc;"><div style="box-sizing: inherit; margin-bottom: 0px;">Develop the confidence to lead with outcomes.</div></li><li style="box-sizing: inherit; list-style-type: disc;"><div style="box-sizing: inherit; margin-bottom: 0px;">Hold the credibility to take actions.</div></li><li style="box-sizing: inherit; list-style-type: disc;"><div style="box-sizing: inherit; margin-bottom: 0px;">Implement systems of work that enable desirable outcomes predictably and consistently.</div></li><li style="box-sizing: inherit; list-style-type: disc;"><div style="box-sizing: inherit; margin-bottom: 0px;">Understand how to add value as a manager in a self-organising workplace where empowered people&nbsp; work with autonomy.</div></li><li style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;"><div style="box-sizing: inherit; margin-bottom: 0px;">Know how to go faster without sacrificing predictability and quality.</div></li><li style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;"><div style="box-sizing: inherit; margin-bottom: 0px;">Understand the operations and management practices of the Kanban Method.</div></li><li style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;"><div style="box-sizing: inherit; margin-bottom: 0px;">Learn to visualise work, workflow and information that affects decisions.</div></li><li style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;"><div style="box-sizing: inherit; margin-bottom: 0px;">Learn the value of limiting WIP. using Kanban systems and pull.</div></li><li style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;"><div style="box-sizing: inherit; margin-bottom: 0px;">Learn important metrics for managing and improving flow.</div></li><li style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;"><div style="box-sizing: inherit; margin-bottom: 0px;">Understand how to use policy to manage risk and enable empowerment and autonomy</div></li><li style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;"><div style="box-sizing: inherit; margin-bottom: 0px;">learn to lead Delivery Planning, Replenishment, Delivery Review, Risk Review and Operations Review.</div></li><li style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;"><div style="box-sizing: inherit; margin-bottom: 0px;">Understand models used to create hypothesise and manage work.</div></li></ul><div style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;box-sizing: inherit; margin-bottom: 0px;">&nbsp;</div><div style="box-sizing: inherit; list-style-type: disc; margin-bottom: 0px;box-sizing: inherit; margin-bottom: 0px;"><h2 data-en-clipboard="true" data-pm-slice="1 3 []" style="box-sizing: inherit; font-family: Roboto, sans-serif; font-weight: 400; line-height: 1.2; margin-top: 0px; margin-bottom: 20px; font-size: 27px;">Training Prerequisites?</h2><p style="box-sizing: inherit; margin-bottom: 28px; padding: 0px; font-family: &quot;PT Sans&quot;, sans-serif; font-size: 16px;">The prerequisite for the Delivery Manager course is to have taken either the&nbsp;<span style="box-sizing: inherit; font-weight: 700;">Flow Manager</span>&nbsp;course or any of the&nbsp;<span style="box-sizing: inherit; font-weight: 700; margin-bottom: 0px;">Kanban Management Professional</span>&nbsp;(KMP) classes.</p><p style="box-sizing: inherit; margin-bottom: 0px; padding: 0px; font-family: &quot;PT Sans&quot;, sans-serif; font-size: 16px;">The KMP training classes include&nbsp;<span style="box-sizing: inherit; font-weight: 700;">Kanban System Design</span>&nbsp;(KSD),&nbsp;<span style="box-sizing: inherit; font-weight: 700;">Kanban for Systems Improvement</span>&nbsp;(KSI) or&nbsp;<span style="box-sizing: inherit; font-weight: 700; margin-bottom: 0px;">Kanban for Design and Innovation</span>&nbsp;(KDI). Please contact us if you are unsure about your eligibility.</p><p style="box-sizing: inherit; margin-bottom: 0px; padding: 0px; font-family: &quot;PT Sans&quot;, sans-serif; font-size: 16px;">&nbsp;</p><p style="box-sizing: inherit; margin-bottom: 0px; padding: 0px; font-family: &quot;PT Sans&quot;, sans-serif; font-size: 16px;"><a class="vc_single_image-wrapper vc_box_border_grey" href="https://res.cloudinary.com/dfc9ywv8i/image/upload/v1747727855/Kanban_Badges_6_4_ssdlhd.png" style="box-sizing: inherit; color: rgb(51, 51, 51); transition: color 0.2s ease-in-out, background-color 0.2s ease-in-out; border: none; outline: 0px; display: inline-block; vertical-align: top; max-width: 100%;" target="_blank"><img class="vc_single_image-img" src="https://res.cloudinary.com/dfc9ywv8i/image/upload/v1747727855/Kanban_Badges_6_4_ssdlhd.png" style="box-sizing: inherit; border-style: none; vertical-align: top; transition: transform 0.2s; transform: scale(1.1);"></a></p></div></div><p>&nbsp;</p>