Flow Manager

<h3 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 500; line-height: 35.88px; color: rgb(44, 44, 44); margin-top: 10px; margin-bottom: 10px; font-size: 24px; box-shadow: none; border: none; background-image: none; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; padding: 0px;">About the Course</h3><p style="box-sizing: border-box; margin-bottom: 10px; font-size: 16px; font-family: &quot;Open Sans&quot;, sans-serif; line-height: 25px; color: rgb(98, 98, 98); box-shadow: none; border: none; background-image: none; letter-spacing: 0.01em;">The Flow Manager training is focused on teaching the essentials of managing and improving the flow of customer-valued work. This course provides practical skills for tracking and enhancing delivery, ensuring faster and more predictable customer outcomes. By learning to identify customer requests, track work in progress, and measure flow efficiency, Flow Managers become the backbone of agile delivery—keeping work moving and helping teams prioritize "finishing" over "starting."</p><p style="box-sizing: border-box; margin-bottom: 10px; font-size: 16px; font-family: &quot;Open Sans&quot;, sans-serif; line-height: 25px; color: rgb(98, 98, 98); box-shadow: none; border: none; background-image: none; letter-spacing: 0.01em;">This course also introduces foundational flow metrics, such as time-to-delivery, that are critical to aligning team efforts with customer needs. Designed to fill a gap often seen in team-level agility, Flow Manager training empowers Agile professionals to manage delivery beyond a single team and make a meaningful impact on overall business performance.</p><h3 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 500; line-height: 35.88px; color: rgb(44, 44, 44); margin-top: 10px; margin-bottom: 10px; font-size: 24px; box-shadow: none; border: none; background-image: none; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; padding: 0px;">Is This Course Right for Me?</h3><p style="box-sizing: border-box; margin-bottom: 10px; font-size: 16px; font-family: &quot;Open Sans&quot;, sans-serif; line-height: 25px; color: rgb(98, 98, 98); box-shadow: none; border: none; background-image: none; letter-spacing: 0.01em;">This course is ideal for Agile professionals, team leads, and managers who&nbsp;<strong style="box-sizing: border-box; font-size: inherit; font-family: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;">want to move beyond team-level agility to improve end-to-end flow</strong>. If you are in a role where faster, more reliable delivery is key to success, or if you’re looking to build your career towards larger-scale Agile roles, Flow Manager training provides a critical foundation. It’s also highly valuable for those who need to understand how to measure and optimize delivery flow in alignment with customer expectations.</p><h3 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 500; line-height: 35.88px; color: rgb(44, 44, 44); margin-top: 10px; margin-bottom: 10px; font-size: 24px; box-shadow: none; border: none; background-image: none; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; padding: 0px;">Objectives</h3><ul style="box-sizing: border-box; margin-bottom: 10px; padding-left: 18px; font-family: &quot;Open Sans&quot;, sans-serif; line-height: inherit; color: rgb(98, 98, 98); box-shadow: none; border: none; background-image: none;"><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;"><p style="box-sizing: border-box; margin-bottom: 10px; font-size: 16px; font-family: inherit; line-height: 25px; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: 0.01em; text-transform: inherit;"><strong style="box-sizing: border-box; font-size: inherit; font-family: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;">Understand Flow Management Principles</strong></p><ul style="box-sizing: border-box; padding-left: 18px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;"><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Grasp the core principles of managing and optimizing flow in a Kanban system.</li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Learn how flow management supports effective service delivery and continuous improvement.</li></ul></li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;"><p style="box-sizing: border-box; margin-bottom: 10px; font-size: 16px; font-family: inherit; line-height: 25px; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: 0.01em; text-transform: inherit;"><strong style="box-sizing: border-box; font-size: inherit; font-family: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;">Analyze Workflow Effectiveness</strong></p><ul style="box-sizing: border-box; padding-left: 18px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;"><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Identify constraints and inefficiencies in workflows.</li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Apply metrics like lead time, cycle time, and throughput to assess system performance.</li></ul></li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;"><p style="box-sizing: border-box; margin-bottom: 10px; font-size: 16px; font-family: inherit; line-height: 25px; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: 0.01em; text-transform: inherit;"><strong style="box-sizing: border-box; font-size: inherit; font-family: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;">Improve Service Delivery</strong></p><ul style="box-sizing: border-box; padding-left: 18px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;"><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Design policies to manage work in progress (WIP) effectively.</li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Establish feedback loops to promote learning and adaptability.</li></ul></li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;"><p style="box-sizing: border-box; margin-bottom: 10px; font-size: 16px; font-family: inherit; line-height: 25px; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: 0.01em; text-transform: inherit;"><strong style="box-sizing: border-box; font-size: inherit; font-family: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;">Enable Predictability and Scalability</strong></p><ul style="box-sizing: border-box; padding-left: 18px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;"><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Use probabilistic forecasting techniques to make data-driven commitments.</li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Create scalable workflows that align with organizational goals.</li></ul></li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;"><p style="box-sizing: border-box; margin-bottom: 10px; font-size: 16px; font-family: inherit; line-height: 25px; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: 0.01em; text-transform: inherit;"><strong style="box-sizing: border-box; font-size: inherit; font-family: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;">Promote Collaboration Across Teams</strong></p><ul style="box-sizing: border-box; padding-left: 18px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;"><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Foster shared understanding of objectives and workflows among teams.</li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Implement effective visualizations and reporting tools to enhance team communication.</li></ul></li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;"><p style="box-sizing: border-box; margin-bottom: 10px; font-size: 16px; font-family: inherit; line-height: 25px; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: 0.01em; text-transform: inherit;"><strong style="box-sizing: border-box; font-size: inherit; font-family: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;">Drive Evolutionary Change</strong></p><ul style="box-sizing: border-box; padding-left: 18px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;"><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Develop and refine improvement initiatives based on flow metrics.</li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Use flow management practices to support agile transformations.</li></ul></li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;"><p style="box-sizing: border-box; margin-bottom: 10px; font-size: 16px; font-family: inherit; line-height: 25px; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: 0.01em; text-transform: inherit;"><strong style="box-sizing: border-box; font-size: inherit; font-family: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;">Prepare for Flow Manager Responsibilities</strong></p><ul style="box-sizing: border-box; padding-left: 18px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: inherit; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit;"><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Gain confidence in taking on the role of a Flow Manager within your organization.</li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Understand how to mentor teams in applying flow management techniques.</li></ul></li></ul><h3 style="box-sizing: border-box; font-family: &quot;Open Sans&quot;, sans-serif; font-weight: 500; line-height: 35.88px; color: rgb(44, 44, 44); margin-top: 10px; margin-bottom: 10px; font-size: 24px; box-shadow: none; border: none; background-image: none; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; padding: 0px;">What Will You Do Differently Next Monday?</h3><ul style="box-sizing: border-box; margin-bottom: 10px; padding-left: 18px; font-family: &quot;Open Sans&quot;, sans-serif; line-height: inherit; color: rgb(98, 98, 98); box-shadow: none; border: none; background-image: none;"><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Start tracking and reporting on customer-valued work to understand flow efficiency.</li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Implement techniques to prioritize finishing work over starting new tasks.</li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Use key metrics to reduce bottlenecks and improve time-to-delivery.</li><li style="box-sizing: border-box; margin-bottom: 5px; font-size: inherit; font-family: inherit; font-weight: inherit; line-height: 24px; font-style: inherit; color: inherit; box-shadow: none; border: none; background-image: none; letter-spacing: inherit; text-transform: inherit; padding-left: 3px;">Apply skills for managing and coaching end-to-end flow, making your delivery faster and more predictable.</li></ul>